ESPN3.com Troubleshooting

This article provides troubleshooting tips for issues that may be encountered when accessing or using ESPN3.com. You may also contact SouthEast Telephone Customer Service directly for support by calling 888-364-9000.

Nothing happens when the Launch Video Player button is clicked.

The player is displayed in its own pop-up window. The computer's pop-up blocker may be preventing the window from launching. Hold down the control button when clicking on the Watch Now button. That may allow a pop-up to be launched.

If that does not work, consult the instructions for the pop-up blocker that is installed.

Audio or video playback stops and / or stalls.

Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of internet congestion or when too many computer applications are open at the same time.

Video playback stops or plays slowly

If playback stalls, stops or plays slowly, try one or all of the following:

• Refresh the browser or close the browser and open it again.
• Drag the rewind button back in time several minutes in the program timeline.
• Avoid Internet congestion by waiting several minutes before viewing the programming again.
• Close other computer applications that may be open at the same time.
• If viewing in mosaic mode, try clicking Pause Video Feeds to pause play in the smaller windows.

Audio and video do not play at all.

Video can take 30-50 seconds display or there may be a content filter, antivirus application, or proxy accelerator running that is preventing the streaming of video content. Turn off these services and try again. If the problem persists, contact ESPN directly via the feedback page.

Audio plays without video

Contact ESPN directly at 888-549-ESPN for troubleshooting.

Window does not resize to the Compact Mode / Full Screen Mode

This can happen in Firefox when the browser's advanced javascript settings have been modified.

Receive bandwidth warnings

The player performs bandwidth calculations every time a video is played. Available bandwidth can fluctuate from moment to moment.

• Other factors that may affect available bandwidth or the quality of the viewing experience are: simultaneous network activity on the computer, wireless network usage, cable modems, general Internet congestion, time of day, and general computer power.

Try the following to improve the viewing experience:

• Minimize the amount of other Internet or network usage during viewing.
• Use a physical network connection, if available (instead of a busy wireless connection).
• Try the smaller video option.
• Uninstall the plug-in. (Windows and Mac)

An event is blacked out

This is because the event requested is not available on ESPN3.com in your market. Blackouts apply to broadcasts that have been sold regionally or locally per league, conference and local rights holder agreements. Regional and local rights holders are usually broadcast stations or regional sports networks. Blackouts are implemented to protect the primary rights holder, as defined by the professional and college sports leagues or teams in a given market.