Frequently Asked Questions

Local Service and Long Distance FAQ

• Is there a fee for switching from another phone company?
  There is no fee for switching your service to SouthEast Telephone. If, however, you have been a customer of SouthEast Telephone in the past, some fees may apply depending upon past payment history.
  
  
• Can I add inside wire maintenance after my initial installation?
  Yes, but it is subject to a 30-day waiting period.
  
  
• How much does it cost to change your telephone number?
  It costs $35.00 to change your telephone number.
  
  
• How much is my reactivation fee if my telephone has been disconnected?
  The reactivation fee is $42.00.
  
  
• Is there a discount for a second telephone line?
  There is no discount for a second line, however we keep our rates as low as possible for our customers.
  
  
• Can I get basic telephone service with no features?
  Yes, a basic line with no features is available. Visit our Hometown Choice page for more information on our most basic plan.
  
  
• Do you offer conference calling services?
  Yes. We currently have conference calling services available with a variety of options, whether it be for a one time conference call setup or for recurring conference calls. Call our Customer Care Deptartment to discuss which option would best benefit your need.
  
  
• How much is inside wire maintenance?
  $4.75 per month.
  
  
• What is inside wire maintenance?
  This feature provides you with protection against failure of any existing wiring or jacks in your home. With this option, you get free diagnosis of problems with your telephone line and, if problems are found in the wiring or jacks in your home, you get full repairs free of charge.
  
  
• Why can I not receive collect calls?
  Collect calls are not blocked, but we do not allow Third-Party Billing as a safety precaution to our customers. By not allowing Third-Party Billing, most collect calls can not be received. SouthEast Telephone has done extensive research into Third-Party Billing companies and we have determined that it is within our customers best interest to not allow Third-Party Billing. By not allowing Third-Party Billing, we are not allowing another company access to our customers' records and/or bills. This protects the customer from an illegal practice called Cramming. This is a practice of cramming fraudulent charges onto a customer's bill.
  
  This may be inconvenient to some but there are several options or solutions that we can suggest as alternatives to collect calls such as travel cards and 1-800 numbers. Please feel free to contact us if you would like to discuss this further.
  
  
• How long does it take to switch my services to you?
  It typically takes between three and five working days to complete the switch over to our services.
  
  
• How do I get a travel card?
  Simply contact our Customer Care team and we would be happy to provide you with one.
  
  
• Why am I being charged for calls in my area when I have an area calling plan?
  Please contact your local SouthEast Telephone Authorized Agent or our Customer Care Department and we will be happy to correct this issue for you.
  
  
• Do I have to cancel my long distance service with my current provider if I switch to your service?
  Yes. You will need to contact your current long distance provider once the switch to our service is complete.
  
  
• What is Trouble Determination (TDG)?
  This allows a customer who has called in a repair to receive maintenance/repair at no charge.