This section of the website is designed to answer common questions about our billing and payment practices.
Billing Statements are mailed during the first week of every month. Charges incurred are for one month in advance.
The payment is due by the 15th of each month. If you cannot pay by the 15th of each month, you should call our Customer Care Department. and make arrangements as soon as possible. If payment is not received by the 15th, your account may be suspended.
You can take advantage of several methods of payment:
Payments may be mailed to:
P.O. Box 3757
Pikeville, Ky 41502
If you are paying by check, money order or cashier's check, please include your account number on it when mailing in your payment.
You may call in to our Customer Support Dept. and arrange to pay by credit card. We accept MasterCard, Visa, Discover, and American Express.
You may also pay in person at our agent location, Eastern Telephone:
106 Power Drive
Pikeville, Kentucky 41501
Activation fees (or setup fees) are non-refundable fees charged to help defray the costs of new account initialization and will not be refunded to you upon cancellation.
You should receive notification by e-mail, letter or pager, that your account is late and is in jeopardy of suspension. It is, however, your responsibility to make arrangements to pay your account on time, or you may still be charged a reactivation (or reconnection) fee should your services be suspended.
It is the customer's responsibility to notify our Customer Care Department immediately of any address and telephone number changes. Incorrect account information could result in your not receiving a monthly billing statement. If you have not received a monthly billing statement, please notify our Customer Support Department immediately of any address changes or reasons for not receiving your bill, so that we can resolve the problem. It is also the responsibility of the customer to keep the account current even when they have not received their bill.